Terms and Conditions

To ensure we provide a great service that you are happy and comfortable with, here's a few things to bear in mind when booking us.

OUR TERMS AND CONDITIONS

COLLECTION

All laundry is collected and returned by appointment only. This is a free service. They are collected and returned to the same property. 


BAGGING

Please do not bag your laundry as all garments need to be tagged during collection. We aim to use our reusable bags on all collections, during peak seasons we apologise now if plastic has to be used. 


RETURN OF ITEMS

All garments remain with us until service is complete on all items collected. 

All laundry is returned by appointment only. 


PAYMENT

We invoice through PayPal, your email must be provided and payment must be made before the return of your laundry. 

If payment isn’t received within 60 days of invoice, we reserve the right to sell your garments to recover funds. 


USEFUL INFORMATION

To maintain our high standards, we only use leading branded products from Nikwax.


All garments are disinfected during service, via our Otex Ready machines.


We do not tumble dry your garments (Rugs); this is to insure they retain their true sizing.


All Prices, are for any rug, any size and include a neck if supplied.


All Items are individually packaged, in recycled plastic bags.